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General Terms and Conditions (GTC)

General Terms and Conditions (GTC)

1. Area of applicability
These General Terms and Conditions (GTC) are applicable to all contracts by DISAGU Schutzfolien Vertriebs GmbH with consumers (§ 13 BGB) and customers in the sense of §14 BGB (entrepreneur) that are concluded via our online shop Disagu.co.uk. A consumer is every natural person that concludes legal business for a purpose that cannot be assigned to commercial nor independent professional occupation.

2. Contract partner, customer service
The purchase contract is concluded with DISAGU Schutzfolien Vertriebs GmbH. Further information about us is available in the imprint. You can reach our customer service for questions, reclamations and complaints Mon-Fri 8:00-16:00 at the phone number +49-3581-8767596.

3. Contract conclusion
The illustration of the products in the online shop is not a legally binding offer but an unbinding online catalogue. By clicking the order button, you place a binding order of the goods in the shopping cart. The confirmation of the receipt of the order takes place together with the acceptance of the order immediately after dispatch by an automated email. The purchase contract is concluded with this E-Mail-confirmation.

Unless you selected credit card payment. Then the contract is concluded in any case at the time of credit card debit (upon conclusion of the order).

Unless you selected the payment method PayPal. Then the contract is concluded in any case at the time of confirmation of the payment instructions to the payment service provider.

4. Shipping costs

Shipping costs are added to the stated product prices. More information about the shipping costs is available in the offers.

5. Payment

Payment is done via advance payment, credit card, PayPal.

  • Advance payment
    Upon selection of the payment method advance payment we state our bank data and deliver the goods as soon as the amount is credited to our account.
  • Credit card
    The credit card is debited upon acceptance of the order.
  • Paypal
    You pay the invoice amount via the online provider PayPal. You must be registered there resp. must register first. After legitimation with the access data you can confirm the payment order to us. Further information will be available during the order process.

6. Cash payment upon pickup

You generally have the option of pickup at DISAGU Schutzfolien Vertriebs GmbH, An der Weißen Mauer 15, 02826 Görlitz, Deutschland, to the below stated opening hours: Mon-Fri 8:00-16:00
7. Packing station
We do not deliver to packing stations.
8. Offsetting
You only have the right to offset if your counterclaims were determined in court legally binding or were acknowledged by us in writing.
9. Right of retention
You can only enforce a right of retention insofar the claims result from the same contract relationship.
10. Proprietary right
The goods remain our property until full payment has been made.
11. Transport damages
If goods are delivered with apparent transport damages, please claim such defects to the forwarding company as soon as possible and contact us promptly. The neglect of a reclamation or contact has no consequences for your legal rights and their enforcement, specifically your right to guarantee. You do help us to enforce our own claims toward the forwarding company resp. transport insurance.
12. Cancellation policy
Consumers have a right to cancel within 1 month.

Cancellation policy

Right of cancellation

You have the right to cancel this contract within 1 month without giving reasons. The cancellation period is 1 month from the date on which you or a third party nominated by you, other than the carrier, take possession of the goods.
To exercise your right of cancellation, please inform us of
DISAGU Schutzfolien Vertriebs GmbH
Managing director: Maik Schmidt (Directeur)
An der Weißen Mauer 15
02826 Görlitz
Fax: +49-3581-8767597
Email: shop@disagu.de

within a unique declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. You can optionally use the attached sample cancellation form.

To guarantee the cancellation period it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.

Consequences of cancellation
If you cancel this contract, we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within fourteen (14) days from the date on which the notice of cancellation of this agreement is received. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no instances will fees be charged for this repayment.

We may refuse to refund payments until we have received the goods again or until you have demonstrated that you have returned the goods, whatever is sooner. You must return or hand over the goods promptly and in any case no later than 1 month from the date on which you have informed us about the cancellation of this agreement. The deadline is guaranteed, if you send the goods before expiration of the 1 month period.

You must bear the direct costs of returning the goods. You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to their unnecessary handling for testing, properties and function of the goods.

Form for withdrawal

(If you wish to cancel the contract, please fill out this form and return it back to us)

ToDISAGU Schutzfolien Vertriebs GmbH, An der Weißen Mauer 15,02826 Görlitz, Deutschland, Fax +49-3581-8767597,

E-Mail: shop@disagu.de

We (* ) hereby would like to inform you about the revocation of the purchasing contract of following



Order-Date:____________    / Delivery-Date:____________

Name and address


Date and Sign

(*) Delete if not necessary

End of cancellation policy

13. Contract text storage
The contract text is not saved by us and is not accessible.

14. Contract language
The language available for contract conclusion is english.

15. Right of cancellation for entrepreneurs
There is no right to cancellation for customers in the sense of §14 BGB (entrepreneurs).

16. Place of jurisdiction
Insofar the customer is entrepreneur, legal entity under public law or public special estate, Görlitz is agreed upon as exclusive place of jurisdiction.

17. Notice according to battery law
As our shipments may contain batteries and accumulators, we are obligated to inform you of the following, according to the battery law (BattG): Batteries and accumulators may not be disposed of in household waste. You are legally obligated to return used batteries and accumulators. Old batteries may contain pollutants that may damage the environment or your health upon improper storage or disposal. Batteries also contain important raw materials like e.g. iron, zinc, manganese or nickel and can be utilized You can either return the batteries to us after use, or return them in your vicinity (e.g. in a store or in communal collecting offices or in our shipping warehouse) free of charge. The return in stores is limited to the common quantity for end users, and to such old batteries that the store offered or still offers as new batteries in its product range.

The sign with the crossed out trashcan means that you may not dispose of batteries and accumulators in household waste. The following additional signs are usually applied under this sign, and have the following meanings:
Pb: Battery contains lead
Cd: Battery contains cadmium
Hg: Battery contains quicksilver

18.Online Dispute Resolution
The EU Commission has created a platform for the settlement of disputes.
This platform serves as a point of departure for the settlement of out-of-court disputes over obligations arising from "online contracts". Customers can reach the platform at http://ec.europa.eu/consumers/odr/.

DISAGU Schutzfolien Vertriebs GmbH

Information Essentials

Information: [ Imprint | Data protection declaration to DSGVO | Dealers questions | Cancellation policy | Shipping and Handling | Method of payment ]

International: [ .de | .at | .ch | .es | .it | .fr | .co.uk ]

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